{"id":3403,"date":"2024-06-10T08:34:22","date_gmt":"2024-06-10T14:34:22","guid":{"rendered":"https:\/\/onlyrivieragroup.com\/faq\/"},"modified":"2025-02-07T16:56:53","modified_gmt":"2025-02-07T22:56:53","slug":"faq","status":"publish","type":"page","link":"https:\/\/onlyrivieragroup.com\/es\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css=\u00bb.vc_custom_1497126171788{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00bb][vc_column offset=\u00bbvc_col-lg-4&#8243;]<div id=\"cz_22269\" data-position=\"top-right\" class=\"cz_22269 cz_image clr cz_image_no_fx center_on_mobile hide_on_tablet hide_on_mobile show_on_desktop\"><div class=\"\" ><div class=\"cz_image_in\"><div class=\"cz_main_image\"><img loading=\"lazy\" decoding=\"async\" width=\"1536\" height=\"2048\" src=\"https:\/\/onlyrivieragroup.com\/wp-content\/uploads\/2024\/12\/Clase-2-2.jpg\" class=\"attachment-full\" alt=\"\" title=\"Exclusive transportation service in puerto vallarta00004\" srcset=\"https:\/\/onlyrivieragroup.com\/wp-content\/uploads\/2024\/12\/Clase-2-2.jpg 1536w, https:\/\/onlyrivieragroup.com\/wp-content\/uploads\/2024\/12\/Clase-2-2-225x300.jpg 225w, https:\/\/onlyrivieragroup.com\/wp-content\/uploads\/2024\/12\/Clase-2-2-768x1024.jpg 768w, https:\/\/onlyrivieragroup.com\/wp-content\/uploads\/2024\/12\/Clase-2-2-1152x1536.jpg 1152w, https:\/\/onlyrivieragroup.com\/wp-content\/uploads\/2024\/12\/Clase-2-2-600x800.jpg 600w, https:\/\/onlyrivieragroup.com\/wp-content\/uploads\/2024\/12\/Clase-2-2-170x227.jpg 170w, https:\/\/onlyrivieragroup.com\/wp-content\/uploads\/2024\/12\/Clase-2-2-110x147.jpg 110w, https:\/\/onlyrivieragroup.com\/wp-content\/uploads\/2024\/12\/Clase-2-2-1000x1333.jpg 1000w\" sizes=\"auto, (max-width: 1536px) 100vw, 1536px\" \/><\/div><\/div><\/div><\/div><div class=\"cz_eqh cz_content_box_parent_fx  \"><div id=\"cz_72937\" class=\"cz_72937 cz_content_box clr\"><div class=\"cz_box_front clr\"><div class=\"cz_box_front_inner clr \"><span><\/span><div><div id=\"cz_34381\" class=\"cz_34381 cz_title clr cz_title_has_icon cz_title_pos_inline\"><div class=\"cz_title_content\"><i class=\"cz_title_icon_before fa fa-comment\"><\/i><div class=\"cz_wpe_content\"><h4>Preg\u00fantanos<\/h4>\n<\/div><\/div><\/div><div id=\"cz_103480\" class=\"cz_103480 cz_cf7 clr\"><div>\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f3432-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"3432\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/es\/wp-json\/wp\/v2\/pages\/3403#wpcf7-f3432-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"3432\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.3\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f3432-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><label for=\"full-name\">Nombre completo:<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"full-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Ingresa tu nombre completo\" value=\"\" type=\"text\" name=\"full-name\" \/><\/span>\n<\/p>\n<p><label for=\"email\">Email:<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Ingrea tu direcci\u00f3n de email\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n<\/p>\n<p><label for=\"subject\">Asunto:<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"subject\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Ingresa tu asunto\" value=\"\" type=\"text\" name=\"subject\" \/><\/span>\n<\/p>\n<p><label for=\"message\">Mensaje:<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Escribe tu mensaje aqu\u00ed\" name=\"message\"><\/textarea><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>[\/vc_column][vc_column offset=\u00bbvc_col-lg-8&#8243; css=\u00bb.vc_custom_1655544019740{padding-right: 30px !important;padding-left: 30px !important;}\u00bb]<div class=\"cz_gap clr  hide_on_tablet hide_on_mobile\" style=\"height: 6px\"><\/div><div class=\"cz_gap show_on_tablet clr \" style=\"height: 50px\"><\/div><div class=\"cz_gap clr \" style=\"height: 40px\"><\/div><div id=\"cz_92094\" class=\"cz_92094 cz_title clr cz_title_has_icon cz_title_pos_inline\"><div class=\"cz_title_content\"><i class=\"cz_title_icon_before fa fa-question\"><\/i><div class=\"cz_wpe_content\"><h4>F.A.Qs<\/h4>\n<\/div><\/div><\/div><div id=\"cz_67996\" data-arrows='{\"open\":\"fa czico-200-down-arrow\",\"close\":\"fa czico-199-up-arrow\"}' class=\"cz_67996 cz_acc clr cz_acc_toggle cz_acc_first_open\"><div><div id=\"cz_66606\"><span class=\"cz_acc_child\"><i class=\"cz-acc-i cz-acc-icon fas fa-car\"><\/i><div>\u00bfC\u00f3mo ser\u00e9 recibido en el aeropuerto?<\/div><\/span><div class=\"cz_acc_child_content clr\">[vc_column_text css=\u00bb\u00bb]Le enviaremos un <strong>SMS o un mensaje de WhatsApp<\/strong> a su tel\u00e9fono cuando el conductor haya llegado al aeropuerto. En ese mensaje, recibir\u00e1 el <strong>nombre de su conductor<\/strong> y una <strong>foto del letrero<\/strong> con el que estaremos esper\u00e1ndolo en la salida de llegadas del aeropuerto.<\/p>\n<p>El conductor llevar\u00e1 <strong>una guayabera negra<\/strong>\u00a0y una <strong>identificaci\u00f3n visible con su nombre<\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-2741\" src=\"https:\/\/onlyrivieragroup.com\/wp-content\/uploads\/2024\/12\/only-riviera-senal-300x225.jpeg\" alt=\"\" width=\"300\" height=\"225\" srcset=\"https:\/\/onlyrivieragroup.com\/wp-content\/uploads\/2024\/12\/only-riviera-senal-300x225.jpeg 300w, https:\/\/onlyrivieragroup.com\/wp-content\/uploads\/2024\/12\/only-riviera-senal-170x128.jpeg 170w, https:\/\/onlyrivieragroup.com\/wp-content\/uploads\/2024\/12\/only-riviera-senal-110x83.jpeg 110w, https:\/\/onlyrivieragroup.com\/wp-content\/uploads\/2024\/12\/only-riviera-senal.jpeg 320w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>[\/vc_column_text]<\/div><\/div><div id=\"cz_83959\"><span class=\"cz_acc_child\"><i class=\"cz-acc-i cz-acc-icon fas fa-car-side\"><\/i><div>\u00bfQu\u00e9 incluye mi servicio de transporte?<\/div><\/span><div class=\"cz_acc_child_content clr\">[vc_column_text css=\u00bb\u00bb]<strong>\u2705 Recepci\u00f3n en el aeropuerto<\/strong><br \/>\n\u2705 <strong>Letrero de bienvenida con su nombre<\/strong><br \/>\n\u2705 <strong>Seguro para viajeros durante el servicio<\/strong><br \/>\n\u2705 <strong>Asistencia biling\u00fce<\/strong><br \/>\n\u2705 <strong>Servicio de concierge para solicitudes especiales<\/strong><br \/>\n\u2705 <strong>Agua y cerveza<\/strong><br \/>\n\u2705 <strong>Monitoreo personalizado de su vuelo<\/strong>[\/vc_column_text]<\/div><\/div><div id=\"cz_25173\"><span class=\"cz_acc_child\"><i class=\"cz-acc-i cz-acc-icon fas fa-id-card\"><\/i><div>Paradas adicionales en la ruta<\/div><\/span><div class=\"cz_acc_child_content clr\">[vc_column_text css=\u00bb\u00bb]Como cortes\u00eda, ofrecemos una <strong>parada de 20 minutos<\/strong> en el lugar de su elecci\u00f3n.<br \/>\nSi necesita <strong>m\u00e1s tiempo o paradas adicionales<\/strong>, el costo es de <strong>MXN 650 por hora<\/strong>.<br \/>\nCada conductor cuenta con <strong>terminal bancaria<\/strong> para realizar el pago.[\/vc_column_text]<\/div><\/div><div id=\"cz_43495\"><span class=\"cz_acc_child\"><i class=\"cz-acc-i cz-acc-icon fas fa-plane-circle-xmark\"><\/i><div>\u00bfQu\u00e9 sucede si mi itinerario cambia o mi vuelo se retrasa?<\/div><\/span><div class=\"cz_acc_child_content clr\">[vc_column_text css=\u00bb\u00bb]Si sus planes o itinerario cambian, por favor notif\u00edquenos con <strong>al menos 48 horas de anticipaci\u00f3n<\/strong>.<\/p>\n<p>\ud83d\udce9 Para cualquier <strong>cambio de \u00faltima hora<\/strong> o actualizaci\u00f3n en la informaci\u00f3n de su vuelo, cont\u00e1ctenos a trav\u00e9s del siguiente correo electr\u00f3nico: <strong><a rel=\"noopener\">reservas@onlyrivieragroup.com<\/a><\/strong><\/p>\n<p><strong>Asunto:<\/strong> #N\u00famero de reservaci\u00f3n + Cambios en el itinerario<\/p>\n<p>\ud83d\udcde O ll\u00e1menos al: <strong>+52 322 171 7219<\/strong><\/p>\n<p>[\/vc_column_text]<\/div><\/div><\/div><\/div><div class=\"cz_gap clr \" style=\"height: 40px\"><\/div>[\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row css=\u00bb.vc_custom_1497126171788{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00bb][vc_column offset=\u00bbvc_col-lg-4&#8243;][\/vc_column][vc_column offset=\u00bbvc_col-lg-8&#8243; css=\u00bb.vc_custom_1655544019740{padding-right: &#8230; <\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3403","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/onlyrivieragroup.com\/es\/wp-json\/wp\/v2\/pages\/3403","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/onlyrivieragroup.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/onlyrivieragroup.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/onlyrivieragroup.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/onlyrivieragroup.com\/es\/wp-json\/wp\/v2\/comments?post=3403"}],"version-history":[{"count":2,"href":"https:\/\/onlyrivieragroup.com\/es\/wp-json\/wp\/v2\/pages\/3403\/revisions"}],"predecessor-version":[{"id":3405,"href":"https:\/\/onlyrivieragroup.com\/es\/wp-json\/wp\/v2\/pages\/3403\/revisions\/3405"}],"wp:attachment":[{"href":"https:\/\/onlyrivieragroup.com\/es\/wp-json\/wp\/v2\/media?parent=3403"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}